Shipping policy
Shipping Policy
Order Processing Once your order is placed, we require 1–3 business days to process and prepare it. Orders placed on weekdays are typically handled the same day. Orders placed on Friday evening or over the weekend will be processed the following Sunday.
Delivery Times After your order has been dispatched, delivery generally takes 8–12 business days. These are estimates only and may vary depending on your location and shipping conditions. We do our best to ship your order as quickly as possible.
Shipping Costs All our products are delivered free of charge, with no minimum order required. As part of our commitment to accessible pricing, we streamline our shipping operations to maintain free delivery for all our customers while reducing our environmental footprint.
Shipping Areas We deliver throughout Israel. If you have any questions about delivery to your area, don't hesitate to reach out before placing your order.
Order Tracking Once your order has been shipped, you will receive a tracking number so you can follow your package in real time. In the event of a delay, our team will proactively reach out to keep you informed with regular updates.
Lost Packages In the rare event that your package is declared lost, we will offer you the choice of:
- A free reshipment of your order
- A full refund, if you prefer
Simply contact us at support@excellinity.com and we will resolve the situation promptly.
Contact For any questions about your shipment, please reach out to our customer service team at support@excellinity.com. Our team will respond within 1–2 business days.